Galerie Noir Terms & Conditions

Last updated: 01/06/2026

This Privacy Policy explains how Galerie Noir collects, uses, stores, and protects personal data when you visit our website, place an order, contact us, or interact with our services.

1. Seller information

Galerie Noir, Switzerland.

Email: support@galerienoir.shop

Website: https://galerienoir.shop

For the purposes of applicable data protection laws, Galerie Noir acts as the controller of personal data collected through our website and store.

2. Personal data we collect

We may collect the following personal data:

name;
email address;
shipping address;
billing address, if provided;
phone number, if provided;
order details;
payment status and transaction reference;
customer support messages;
IP address;
browser and device information;
cookie and analytics data;
marketing consent preferences, if you choose to subscribe.

We do not store full payment card details. Payments are processed by third-party payment providers.

3. How we collect personal data

We collect personal data when you:

visit our website;
place an order;
create or submit checkout information;
contact customer support;
subscribe to marketing emails;
interact with payment, checkout, or shipping systems;
use cookies or similar technologies on our website.

4. Why we use your personal data

We use personal data for the following purposes:

to process and fulfil orders;
to accept and confirm payments;
to arrange production and shipping;
to send order confirmations, shipping updates, invoices, and customer service messages;
to respond to customer support requests;
to manage returns, refunds, damaged item claims, and lost package claims;
to prevent fraud, abuse, and unauthorised transactions;
to comply with legal, tax, accounting, and regulatory obligations;
to improve our website, products, and customer experience;
to send marketing emails, if you have given consent.

5. Legal bases for processing

Where GDPR or similar data protection laws apply, we process personal data on the following legal bases:

performance of a contract, when we process data to handle your order, payment, delivery, return, or customer support request;
legal obligation, when we process data for tax, accounting, regulatory, or compliance reasons;
legitimate interests, when we process data to prevent fraud, improve our services, secure our website, and manage customer communication;
consent, when you subscribe to marketing emails or accept optional cookies where required.

6. Third-party service providers

We work with third-party providers to operate our store, process payments, produce products, ship orders, send emails, and analyse website performance.

These providers may include:

website and e-commerce platform providers;
payment processors such as Stripe, PayPal and Paysera;
fulfillment and print-on-demand partners such as Printful;
shipping carriers;
email service providers;
analytics and security tools;
accounting, legal, or compliance providers where necessary.

These providers process personal data only as needed to provide their services or comply with applicable legal obligations.

7. International data transfers

Because we sell internationally and work with service providers in different countries, your personal data may be transferred to and processed in countries outside your country of residence.

Where required by applicable law, we rely on appropriate safeguards for international transfers, such as adequacy decisions, standard contractual clauses, or equivalent protection mechanisms.

8. Marketing emails

If you choose to subscribe to marketing emails, we may send you occasional updates about new collections, products, offers, or brand news.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at support@galerienoir.shop.

We will not send marketing emails without your consent where consent is required by law.

9. Cookies and analytics

Our website may use cookies and similar technologies to operate the site, remember preferences, support checkout functionality, measure performance, and improve user experience.

Some cookies are necessary for the website and checkout to work. Other cookies, such as analytics or marketing cookies, may require your consent depending on applicable law.

You can control cookies through your browser settings or through the cookie settings shown on our website, if available.

10. How long we keep personal data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Order, payment, tax, and accounting records may be kept for longer where required by applicable law.

Customer support messages may be kept for as long as necessary to handle the request and maintain appropriate business records.

Marketing consent records are kept until you withdraw consent or unsubscribe, unless we need to keep limited records to respect your preferences.

11. Your rights

Depending on your location and applicable law, you may have the right to:

access your personal data;
request correction of inaccurate personal data;
request deletion of your personal data;
request restriction of processing;
object to certain processing;
request data portability;
withdraw consent at any time where processing is based on consent;
lodge a complaint with a data protection authority.

To exercise your rights, contact us at support@galerienoir.shop. We may need to verify your identity before responding to a request.

12. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure.

13. Children

Our website and products are not intended for children under the age of 16.

We do not knowingly collect personal data from children.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a new “Last updated” date.

15. Contact

If you have questions about this Privacy Policy or how we process personal data, contact us via email: support@galerienoir.shop, Telegram: @galerie_noir, or WhatsApp: +41783126525.